Who We Do It For
Leaders
At Romar, we believe passionately that developing a manager’s ability to execute foundational management knowledge, skills, and behaviors flawlessly is the key to long-term success. We have developed more than 15,000 managers.
Sales Representatives
Ultimately, selling is about changing behavior: convincing customers that the benefits of changing their behavior are greater than the cost or discomfort they will experience by not changing. We work with you to develop a sales model and development approach tailored to your organization’s exact needs.
Medical
As the responsibility of the medical science liaison (MSL) grows within healthcare organizations, the importance of value-based customer relationships and the soft skills MSLs need to sustain these relationships increase in importance. We base our MSL learning solutions on developing the knowledge, skills, and behaviors that are vital to an MSL’s success—setting their company apart from others, adding measurable value by facilitating customer engagements, supporting valuable interactions inside the company, and promoting deeper scientific discussions.
Matrix Teams
Companies need to focus and optimize the approach matrix teams use with their targeted accounts. We understand the importance of ensuring that all members of a matrix team work together to achieve an objective in an account, with specific cross-functional team members leveraging their strengths and resources appropriately. All teams need a leader, and the person in that role on a matrix team needs leadership skills. We also recognize that an account-based approach involves a business plan designed to drive results, and each matrix team member must contribute value to that plan.
Trainers
Interactive, learner-centric development facilitates the effective transfer of knowledge and skills. Five adult learning assumptions form the basis of good instructional design and delivery—self-concept, adult learner experience, readiness to learn, orientation to learn, and motivation to learn. These fundamental principles guide our Trainer Development solutions. Once trainers master these principles, they can use them in any media—eLearning, workshops, webinars, or blended solutions.
Customer Service/Call Center Representatives
Customer service involves more than simply responding to a customer question or complaint. It preserves the relationship and addresses customer recovery when the customer isn’t happy. Good customer service focuses on creating a value-based relationship that supports customer loyalty. We approach customer service by developing relationship development skills, being knowledgeable and able to respond to customer inquiries, and recovering the customer when they aren’t happy.
