Creating Value-Based Relationships in Customer Service
Quality customer service exceeds simply addressing complaints and concerns. Call center representatives should understand the importance of creating value-based relationships
Teaching Value-Based Selling
A strong sales team understands the importance of value-based selling. By highlighting the benefits and impacts of a product, sales
How to Measure Training Effectiveness
As you experiment with new instructional approaches and refine your training programs, you may find it beneficial to explore the
The 5 Learning Theories of Adult Learning
There are 5 theories that shape instructional delivery in adult learning: transformational, experiential, self-directed, project-based, and action-based. Romar Learning Solutions
What Is Results-Driven Upskilling?
Development (or “upskilling”) should be about helping the learner achieve better results, something practical that benefits the learner or the
Leadership Development in Life Sciences
Life sciences is rapidly evolving as an industry. To create and nurture high-performing teams, successfully adopt and implement new technology,
The 4 Pillars of Leadership Agility: Change
In our latest article, we discuss the fourth pillar of Leadership Agility: change. Change agility enables managers to lead their
The 4 Pillars of Leadership Agility: Discovery Mindset
There are four pillars of leadership agility: discovery mindset, learning, communication, and change. In our latest article, we discuss the